- Vending machines
- Service runs
- Micro markets
Below are frequently asked questions when troubleshooting and their corresponding answers.
Vending machines #
I have sold a vending machine and want to delete it from Sentry, what should I do? #
Please refer to the guide on removing vending machines from Sentry: https://sentryvend.com/docs/removing-a-vending-machine-from-sentry/
My vending machine has dex sales that are increasing, but Sentry is not recording sales, what might be wrong? #
The most common issue that may occur when dex sales are showing (either in a machine’s communication tab, or in an external dex provider that sends dex to Sentry) is that the machine’s modem has sales source not set as dex.
The following screenshot shows when a communication device’s sales source is ‘Live transactions’ rather than dex:
To rectify this, the sales data source should be changed to ‘Dex’.
Service runs #
Question: We received a restock/fill dex, but a service was not marked as complete. #
Most commonly the reason why the restock/fill dex did not work is because the service run is planned for another day.
Question: My service run is still ‘in progress’ – is this a problem? #
Service run statuses (Planned, In Progress, Complete), are intended to provide information about the service run state, but don’t affect or change anything in the Sentry system. There are no issues with leaving service runs in an ‘In progress’ state.
Service runs will remain ‘In Progress’ when any item on the service run remains incomplete, including:
- A ticket has not been resolved or marked as unable to be resolved; and
- A photo is required to be taken of a machine/market but no photo was taken.
Question: when forecasting stock levels, will the forecast include sales from all of our warehouses? #
No – stock forecasts are based only on sales from machines/markets on routes that have the warehouse set as the route’s pick warehouse.
For warehousing to work properly, make sure all routes have a pick warehouse set by going to the route’s detailed view and setting a pick warehouse:
Question: on the stock monitoring page, how is daily vends calculated? #
We aggregate vends in the last 28 days (4 weeks) and then divide the number by 28 to calculate current average daily vends.
Micro markets #
Question: How do I do a restock at a micro market? #
Unlike dex-enabled vending machines, to do micro market restock, you should use the manual restock function in the SentryMobile mobile app.